Our unique Team as a Service (TaaS) approach provides carefully appraised tiers of support, maximising value for the client while delivering the support expertise that the service requires.

Service Support is provided through a range of options dependent on the requirement including business and out-of-hours support, full service desk capability, communications channel integration, custom monitoring and active alert escalation.

We make use of industry standard SaaS Service Desk tooling for the management of workloads including incident management, bug tracking, feature scoping and backlog tracking. This provides a dedicated Service Desk instance per service / client for the management and auditing of all communications with Four Seals Digital.

The Service Desk is tightly integrated with popular communications / collaboration tools (e.g. Slack, Basecamp, Confluence) and monitoring stacks (e.g. Pingdom, New Relic, Prometheus).

As part of a comprehensive incident management approach, we encourage Disaster Recovery scenario simulations (using chaos engineering principles) on an agreed schedule during business hours.

All our support agreements include the provision of regular reporting on the health of the service even when the service appears to be running smoothly or during low-incident periods. Monthly reports comprise critical metrics agreed with the client and representing the full scope of Non Functional Requirements needed to gain a full understanding of the service status. Front end reports comprise user journeys, funnels, conversion rates and feedback.

Regular reporting to service owners, delivery staff or management help to preemptively identify where bottlenecks might appear, or to isolate the components most likely to present issues. Reports are also generated following any P1 incident or outage as part of a root cause analysis investigation.

Four Seals Digital has recently provided migration services from GOV.UK PaaS for a number of public sector clients. We are well placed to assess, plan, and deliver on the move of production workloads between GOV.UK PaaS and Public Cloud, and to advise on the significant enhancements that can be made to a service as a result.

We have many years experience supporting and developing CMS platforms within both the private and public sector, including Wordpress, Drupal, open-source headless and popular SaaS vendors. Our CMS migrations have included version upgrades, plugin rationalisation and the move from on-prem or private cloud.

Data Analytics encompasses more than just Business Information (BI) systems that help you to absorb, organise, discover, and analyse your data.

The value added by aggregating and processing disparate data sources allows you to reveal actionable insights that can help improve decision-making and inform business strategy, as well as forming a core component in the service itself.

We have deployed and operated data analytics platforms in Salesforce and AWS (Redshift, Lake Formation), PowerBI and Tableau.

Providing the tooling is the first step in a long process of refinement. Data must be reliably sourced and ingested. They must then be appropriately transformed and processed in a way that provides extensibility and value for the intended audience, be they business and data analysts, data scientists, service owners or other business stakeholders.

We encourage all our support agreements to make provision for a contingency clause to cover continuous improvement. This Lean Technique ensures a digital service is not left to degrade, either functionally or technically.

Technical maintenance and a strict patching schedule will ensure the service is kept protected against threats and vulnerabilities, and appropriate reporting and monitoring will identify bottlenecks and pinch points. However continuous improvement acknowledges the state of constantly evolving user needs, technical options and operational approaches. When combined with regular research and engagement with the user community, continuous improvement ensures a service grows and adapts to changing needs.

Wagtail stands out as the premier Content Management System (CMS) for developers envisioning the future of website management. With its elegant architecture and developer-friendly approach, Wagtail empowers creators to craft sophisticated and dynamic websites with unparalleled ease. Its intuitive interface coupled with robust customization options allows developers to bring their visions to life efficiently. Unlike traditional CMS platforms, Wagtail boasts a Python-based backend that leverages Django, ensuring scalability, security, and seamless integration with existing infrastructure. This forward-looking approach makes Wagtail the go-to choice for developers seeking agility and innovation in crafting websites that captivate audiences.

From small-scale projects to enterprise-level endeavors, Wagtail streamlines the development process, offering a rich ecosystem of plugins and extensions to enhance functionality effortlessly. Its focus on user experience and flexibility enables developers to create immersive digital experiences that resonate with visitors. Moreover, Wagtail's commitment to open-source principles fosters a collaborative community where developers can exchange ideas, contribute enhancements, and shape the future of web development. As both private and public sectors increasingly prioritize a more robust and security minded CMS product, Wagtail emerges as the CMS of choice for developers keen on staying ahead of the curve, offering unparalleled versatility, performance, and future-proofing.

Dominating the majority of our legacy engagements, Wordpress is still as ubiquitous as ever, and we are only too happy to provide comprehensive support and development of this platform using our extensive knowledge of the Wordpress, PHP and Apache / NGINX technical stack.

With a vast library of themes and plugins, WordPress provides flexibility and customisation options to suit diverse needs. It's SEO-friendly, helping websites rank higher in search engine results. Additionally, WordPress boasts a large and active community, providing support, resources, and updates regularly. Being open-source, it's cost-effective and scalable, suitable for both small blogs and large corporate websites. Overall, WordPress's versatility, ease of use, and extensive community support make it a top choice for web development.